These terms apply when you use Changekro to get a price for a used device and sell it to us. By booking a pickup you agree to them.
1. Getting a price
You answer questions about your device. We calculate a price from your answers. The price is valid for 48 hours.The price is an offer for your device in the condition you described. It is not a price for a different model, storage size or condition.2. Pickup and the check at your door
You choose a date and time slot. You can change the time on your booking page, or call or WhatsApp us to cancel, for free until our executive is on the way.Our executive checks the device in about 5 minutes using the same questions. If it matches your answers you get the quoted price (our Price Promise). If something is different, the app recalculates the price by the same rules and shows you each difference. You may say no — there is no fee.Give the 4-digit pickup code from your booking page only when the executive is with you. 3. What you promise us
You own the device, or have the owner's permission to sell it, and it is not stolen, lost, blocked, rented, on loan or on EMI you haven't paid.You will show a government photo ID. We photograph it with all but the last 4 characters covered and record only those 4 characters.You have removed your accounts (iCloud / Google / Samsung), SIM and memory card, and backed up your data. The device is factory reset in front of you.If any of this is untrue, the sale can be cancelled, you must return the money, and we may report it to the police as required by law.4. Payment
You are paid in full before you hand over the device: by UPI or bank transfer, or cash up to ₹10,000 (income-tax rules).Once you are paid and have signed the handover, the device belongs to Changekro and the sale is final.5. Your data and the device's data
How we use your details is explained in our Privacy Policy.We wipe every device again before it is refurbished, resold or recycled. We are not responsible for data you did not back up before the sale. 6. Limits
Prices and the website can change. A booked price is honoured as described above.We may decline a pickup, for example for unserviceable areas, suspected fraud, or devices we cannot resell or recycle safely.Indian law applies. Please contact us first — most problems are solved quickly.Changekro
Questions or complaints: call +91 9992225412 (9 AM – 8 PM, all days) or email hello@changekro.in.
Grievance officer: please write to hello@changekro.in marked "Grievance". We acknowledge complaints within 48 hours and resolve them within one month.
See also: Terms · Privacy · Cancellation · E-waste · Price Promise
