We collect only what we need to buy your device safely and pay you. This page explains what, why, and your choices.
What we collect
Contact and pickup details: name, mobile number, address, pincode, and your location if you choose to share it.Your device: model, answers about its condition, IMEI / serial number, photos of the device, and account-lock and KYM (IMEI) check results.Identity at pickup: the type of ID you show, its last 4 characters, and a photo of it with the rest covered. We never store a full Aadhaar number.Payment: your UPI ID or bank account details and the payment reference.A photo of you with the device and your signature on the handover, which together form the bill of sale.For our pickup team: the executive's location when they start the trip and reach you, to confirm genuine visits.Why we use it
To give you a price, arrange and carry out the pickup, pay you, and give you a bill of sale.To prevent fraud and the sale of stolen or blocked devices, and to meet legal duties (tax, police requests, e-waste rules).To contact you about your booking. If you ask us to call you back, we contact you only about that price.Who sees it
Our staff and the partner and executive who handle your pickup see only what they need for that pickup.Service providers who run our systems (database and file storage hosted in India, website hosting). They may not use your data for anything else.Government authorities when the law requires it. We never sell your personal data.How long we keep it
Booking, payment and bill-of-sale records: as long as tax and other laws require (generally up to 8 years).Enquiries that did not become a sale (for example call-back requests): deleted within 12 months.Your rights
You can ask to see, correct or delete your data, or withdraw consent for anything not needed by law. Write to hello@changekro.in.If you are not satisfied, you can complain to our grievance officer (below) and to the Data Protection Board of India.Security
ID photos, device photos and signatures are stored privately and shown only through short-lived secure links. Access is limited by role.This site uses only the cookies needed to run it (for example to keep staff logged in). No advertising cookies.Changekro
Questions or complaints: call +91 9992225412 (9 AM – 8 PM, all days) or email hello@changekro.in.
Grievance officer: please write to hello@changekro.in marked "Grievance". We acknowledge complaints within 48 hours and resolve them within one month.
See also: Terms · Privacy · Cancellation · E-waste · Price Promise
