For pickup partners and business partners

Partner terms

These terms apply to everyone who works with Changekro as a pickup partner (you collect devices and pay customers; we charge a commission) or a business partner (you fund pickups and send devices to us; we settle through a ledger). By applying you agree to them.

1. Joining and your documents

You apply online with your PAN, masked Aadhaar (first 8 digits hidden), bank details and the documents asked for. Business partners also need a GSTIN.
We check every application. We may approve, ask for more, or decline. You can only log in after approval.
Your pickup executives are approved by us one by one. Each gets their own login; logins must never be shared.

2. Bookings and the doorstep visit

We assign bookings to you; you or your executive picks them up in the time slot the customer chose.
Every step is done in the pickup app: start trip, "reached" (with location), the customer's 4-digit code, the device check, photos, payment and the customer's signature.
The price is worked out by the app from the device check, by the same rules as our website. You must not bargain, change the price or ask for anything extra. This is our Price Promise to customers.
Never take a device that is locked to an account (iCloud / Google), reported lost or stolen, or whose owner cannot show a photo ID.
Photograph ID documents only with all but the last 4 characters covered.

3. Paying the customer

The customer is always paid in full before the device is handed over.
Pay by UPI or bank transfer and enter the reference (UTR) in the app. Cash is allowed only up to ₹10,000 (income-tax rules).
Business partners and pickup partners pay from their own funds. Pickups done by Changekro's own team are paid by Changekro.

4. Pickup partners: commission and wallet

Commission on each completed pickup, on the amount paid to the customer: 12% below ₹25,000, 10% from ₹25,000 to below ₹50,000, and 8% from ₹50,000, plus 18% GST.
Commission is taken from your prepaid wallet when a pickup is completed. You need enough balance for a job before it can be given to you or started.
You recharge by paying Changekro; every recharge gets a GST invoice. The wallet can only be used for commission — it cannot be transferred or withdrawn as cash.
Refund of unused balance if you stop being a partner: (to be confirmed in your partner agreement).

5. Business partners: devices and settlement

Devices you buy through Changekro bookings are recorded against you with their IMEI.
When a device reaches our warehouse, its purchase cost is credited to your ledger. Margins, deductions and settlements are also recorded there, and you can see every entry.
Settlement schedule and margin share: (to be confirmed in your partner agreement).

6. Devices in your care

Every device is tracked from pickup to our warehouse. Mark it "sent to Changekro" with courier details when you hand it over.
You are responsible for devices while they are with you or your executives. Do not open, repair, reset beyond the customer's factory reset, or sell them.

7. Customer data and privacy

Use customer names, phone numbers, addresses and photos only for that pickup. Never copy, share or keep them outside the app.
Never ask a customer for passwords, OTPs or the full Aadhaar number.

8. Quality, suspension and ending

Customers rate every pickup. Repeated complaints, price changes at the door, or breaking these terms can lead to suspension.
We can suspend a partner or executive login at any time if customers or devices are at risk. Notice period for ending the partnership: (to be confirmed in your partner agreement).

Questions? Call +91 9992225412 or email us. Ready to join? Apply as a partner.