How to sell your old phone safely: a step-by-step checklist

Selling a phone is safe when you do a few things first. Follow this checklist before the pickup — it takes about 15 minutes.

1. Back up your photos, contacts and chats

• iPhone: Settings → [your name] → iCloud → iCloud Backup → Back Up Now.
• Android: Settings → Google → Backup (the exact menu differs by brand).
• WhatsApp: Settings → Chats → Chat backup → Back up.

2. Sign out of your accounts

This is the most important step. If your account is still on the phone, the phone stays locked to you after a reset — and a locked phone can't be sold.

• iPhone: Settings → [your name] → Sign Out. This also turns off Find My iPhone.
• Android: Settings → Accounts (or Passwords & accounts) → Google → Remove account.
• Samsung: also remove your Samsung account the same way.

3. Remove your SIM and memory card

Take out every SIM card and any microSD card. If you use an eSIM, ask your mobile operator to move it to your new phone first.

4. Unpair your smartwatch and earbuds

Unpair an Apple Watch from the Watch app, and remove Bluetooth devices you no longer want connected.

5. Factory reset

Not sure? Our executive can reset the phone in front of you at pickup.

• iPhone: Settings → General → Transfer or Reset iPhone → Erase All Content and Settings.
• Android: Settings → System → Reset options → Erase all data (factory reset). Some brands put this under General management.

6. Note your IMEI and keep your bill of sale

Dial *#06# to see your phone's IMEI number and write it down. Keep the bill of sale we give you — it proves the phone is no longer yours.

The one rule that protects you from scams

You never need to enter your UPI PIN or share an OTP to RECEIVE money. A real buyer only needs your UPI ID or bank details.

Changekro will never ask for your UPI PIN, bank password or any OTP. If anyone does, it's a scam — stop and call us.